I’m really cross now. I had an appointment to have a car kit for my mobile phone fitted to my car on December 9th, 2003. No-one showed up, not even a phone call to say they weren’t coming. To speak to them you were on hold for up to an hour and when I did eventually get through (by this time it was after the New Year) I was told the appointment had been put on hold. Well it wasn’t put on hold by me, but apparently the person who’d dealt with it had left the company.

The next date they could offer me an appointment was February 13th! I.e. today. So this morning I arrived at work early, booked a convenient parking space, and phoned to make sure they were coming and to find out what time. Guess what? 11am and I get a call back saying the engineer’s off sick and there’s no-one else that can do the install!

Now, if someone can’t do it because they’re off sick then that’s fair enough but given I’d already been put back by 2 months you’d have thought that they’d get someone to cover it. Plus, if I hadn’t phoned them this morning would I have got a call to let me know? I doubt it. Fortunately this time I’d kept my calendar free for today, but the first time I’d had to move an important customer meeting, only to be let down.

They have booked me in again for next Monday afternoon, but I’ve no confidence that this will happen, and I’ve lodged a complaint anyway. I can’t believe that they are understaffed as they’ll have known the new laws on the use of mobile phones in cars has been coming for a long time.

Come on Vodafone get your act together!